ACE OF HEARTS LA

Data Protection - Maximum Privacy

What We Don't Collect

Cookies (Session-Only)

• Cart functionality (abandoned when browser closes)
• User authentication (expires on logout)
• CSRF protection (security only)
• NO persistent cookies, NO tracking cookies

Third-Party Restrictions

We do NOT embed:

• Google Analytics or tracking services
• Facebook Pixel or social trackers
• Advertising networks
• Heat mapping or session replay

HTTPS Encryption

All data transmitted to aceofheartsla.com encrypted via HTTPS TLS 1.2+.

Data Retention

• Shipping Address: Deleted after carrier pickup
• Email: Retained for support (can be deleted on request)
• Transaction Records: Retained per California law

Intellectual Property Rights

Multi-Layer IP Protection

Copyright Protection (17 U.S.C. § 101)

• All original content, designs, photographs, text protected
• Duration: Life of author + 70 years
• Exclusive Rights: Reproduction, derivative works, public display

Trademark Protection (Lanham Act)

• "ACE OF HEARTS LA" and all logos protected
• Registered and unregistered marks in commerce
• California Bus. & Prof. Code § 14200

Trade Dress Protection

• Distinctive product packaging and design elements
• Non-functional design identifying source
• Product aesthetics and presentation

Trade Secrets Protection

• Defend Trade Secrets Act, 18 U.S.C. § 1836
• California UTSA, Cal. Civ. Code § 3426
• Manufacturing processes, supplier lists, pricing

Your Licensed Use

• View content for personal use only
• Make one copy for personal backup

Prohibited Uses

• No reproduction or distribution without permission
• No AI training or machine learning use
• No derivative works or modifications
• No reverse engineering or code extraction
• No scraping or bulk downloading

IP Enforcement & Legal Remedies

Statutory Damages

• Copyright infringement: Up to $150,000 per work (17 U.S.C. § 504)
• Trademark counterfeiting: Up to $30,000 per work (15 U.S.C. § 1117)

Injunctive Relief

• Preliminary injunctions (stop immediately)
• Permanent injunctions (prevent future infringement)
• Seizure orders (confiscate counterfeit goods)

Criminal Penalties

• Copyright: Up to 5 years imprisonment + fines (17 U.S.C. § 506)
• Trademark counterfeiting: Up to 10 years imprisonment
• Trade secret theft: Up to 10 years imprisonment

California Penalties

• Cal. Bus. & Prof. Code § 17200: Unfair competition
• Cal. Penal Code § 484e: Theft of trade secrets
• Civil damages, restitution, punitive damages

Attorney's Fees & Costs

• Full attorney's fees recoverable
• Court costs, expert witness fees
• Investigation costs

Counterfeit Product Seizure

• U.S. Customs & Border Protection seizure (19 U.S.C. § 1526)
• Destruction of counterfeit merchandise
• Import/export restrictions

Report Infringement

Email: info@aceofheartsla.com with details, URLs, evidence

Accessibility - ADA + WCAG 2.1 AA

Federal + California Compliance

• Americans with Disabilities Act (ADA) Title III
• California Unruh Civil Rights Act
• WCAG 2.1 Level AA standard

Accessibility Features

• ARIA labels and semantic HTML
• Keyboard navigation (Tab key functional)
• Screen reader compatible (NVDA, JAWS, VoiceOver)
• 4.5:1 color contrast minimum
• Resizable text (no fixed fonts)
• Alt text on all images

Browser & Device Support

• All modern browsers supported
• Mobile accessibility (iOS/Android)
• Tablet-friendly responsive design
• No Flash or outdated plugins

Accessibility Support

Email: help@aceofheartsla.com | Phone: (424) 209-2903
Response: 24-48 hours

Ongoing Commitment

• Continuous WCAG 2.1 Level AA testing
• Monitor for accessibility issues
• Implement improvements regularly

DMCA - Copyright Agent

Designated Copyright Agent

DMCA Takedown Procedures

If content on aceofheartsla.com infringes copyright, send written notice containing:

Required Elements:

• Your physical or electronic signature
• Identification of the copyrighted work
• Description of infringing material and location
• Your name, address, email, phone
• Statement of good faith belief of infringement
• Statement under penalty of perjury

Submit DMCA Notice

Email: info@aceofheartsla.com

Our Response

• Promptly investigate claim
• Remove allegedly infringing content
• Notify affected users
• Keep records for legal compliance

Counter-Notification

If content removed incorrectly, submit counter-notification with your signature and statement under penalty of perjury.

Repeat Infringement Policy

Users submitting multiple false DMCA claims may have account terminated. Fraudulent notices may result in liability.

Arbitration & Dispute Resolution

Binding Arbitration Agreement

Scope of Arbitration

• Contract disputes
• Tort claims
• Statutory claims
• All disputes arising from site/products

Exceptions to Arbitration

• Small claims court (under $10,000)
• Injunctive relief (IP protection)
• Individual administrative proceedings (CCPA requests)

Arbitration Rules

• Administrator: JAMS
• Venue: Los Angeles County, California
• Governing Law: California law

Cost Allocation

• Ace of Hearts LA pays filing fees if you initiate
• Each party pays own attorney's fees
• Arbitrator may award fees to prevailing party

Class Action Waiver

Right to Opt-Out

Opt out within 30 days by emailing info@aceofheartsla.com with "OPT-OUT: Arbitration Agreement."

Informal Resolution First

• Email: info@aceofheartsla.com with "DISPUTE" in subject
• Allow 30 days for response
• Good faith negotiation required

Payment Security - PCI-DSS Level 1

PCI-DSS Level 1 Compliance

• Over 6 million transactions annually (highest tier)
• Annual security audits by qualified assessors
• Continuous vulnerability scanning
• Strict compliance with all 12 PCI-DSS requirements

Zero Card Storage

What We Never See

• Credit card numbers (PAN)
• Card expiration dates
• CVV/CVC security codes
• Cardholder names

Third-Party Payment Processors

• Stripe, Square, or PayPal (PCI-DSS Level 1)
• All employ encryption and tokenization
• All undergo annual third-party audits

Data We Collect

• Transaction ID (processor's reference)
• Amount charged
• Date/time of transaction
• Last 4 digits of card (reference only)

HTTPS Encryption

• TLS 1.2+ encryption on all pages
• 256-bit SSL certificates
• No unencrypted data transmission

Fraud Prevention

• Automated fraud detection systems
• Address Verification System (AVS)
• 3D Secure/Strong Customer Authentication (SCA)

Shipping - Risk of Loss

Processing Timeline

Processing: 3-5 business days (Monday-Friday, excluding holidays)
Timeframes (Estimates Only): Standard 5-10 days, Expedited 2-5 days, International 10-30 days

Risk of Loss Allocation

Responsibility Allocation

• Ace of Hearts LA: Responsible until carrier pickup
• Carrier: Responsible during transit
• You: Responsible once delivered to carrier

Tracking

• Tracking number sent via email once shipped
• Your responsibility to monitor tracking
• "Delivered" status is carrier's confirmation

Lost Packages

• Contact carrier directly (not us)
• Carrier responsible for lost packages
• We cannot refund lost packages

International Shipping

You are responsible for:

• Customs duties and tariffs
• VAT/GST charges
• Import fees and taxes
• Customs clearance delays

Shipping Support

Email: help@aceofheartsla.com | Phone: (424) 209-2903

Returns & Refunds - All Sales Final

All Sales Final - No Returns, No Refunds, No Exceptions

What This Means

• No refunds for any reason
• No returns accepted
• No exchanges or store credit
• No size/fit issues covered
• No exceptions for any circumstances

Order Cancellation (Before Shipment Only)

Request cancellation within 24 hours of purchase. Email help@aceofheartsla.com with order number and "CANCEL."

Once shipped, cancellation not possible.

Extreme Defect Exception (Only)

Severe manufacturing defects (stitching failure, major discoloration) discovered within 48 hours may contact help@aceofheartsla.com with photos.

We reserve the right to deny any defect claim.

California Consumer Law Compliance

• Cal. Civ. Code § 1689 (not applicable to goods)
• Cal. Bus. & Prof. Code § 17200 (no unfair practices)
• Clear final-sale disclosure provided

Chargeback Fraud Prevention

Chargeback Consequences

• Permanent account suspension
• Civil lawsuit for fraud and damages
• Reporting to credit card fraud databases
• Potential criminal fraud investigation

Contact Support

Email: help@aceofheartsla.com | Phone: (424) 209-2903

Account - Terms & Security

Account Creation

• Provide accurate, current information
• Maintain account security
• Update information if changes occur
• Accept all terms and conditions

Account Security

• Keep your password confidential
• Don't share account credentials
• Log out after each session
• Report unauthorized access immediately

Password Requirements

• Minimum 8 characters
• Mix of uppercase, lowercase, numbers, symbols
• Not a dictionary word

Password Reset & Recovery

Click "Forgot Password" on login page. Receive reset link via email (10 minutes). Follow link to create new password.

Account Suspension

We may suspend account for:

• Violation of terms and conditions
• Fraudulent activity or chargebacks
• Repeated policy violations
• Unauthorized access attempts

Account Termination

Email info@aceofheartsla.com with "ACCOUNT TERMINATION" in subject line.

Upon termination: Account data retained per law; no future orders; past support continues

Products - Limited Edition & Warranty

Limited Edition Drops

Drop Release Terms

• First-come, first-served (limited quantity)
• No holds or waitlists
• No reservations before launch
• Per-customer purchase limits may apply

Bot Prevention & Anti-Automation

Product Authentication

Only authentic products from www.aceofheartsla.com are genuine.

Report Counterfeits

Email: partner@aceofheartsla.com with details and photos

Counterfeit Penalties

• Up to $150,000 per counterfeit work
• Seizure of counterfeit goods
• Criminal prosecution possible

Resale Restrictions

Products cannot be resold on secondary markets: eBay, Depop, Grailed, Poshmark, Mercari, etc.

Resale Enforcement

• Listings monitored and reported
• Cease-and-desist removal
• Accounts banned from future purchases
• Legal action for repeated violations

Product Warranty Disclaimer

No Coverage For

• Defects or damage
• Manufacturing flaws
• Any condition or reason

Community & Marketing

Social Media Guidelines

Active on Instagram, TikTok, Twitter/X, YouTube (@aceofheartsla)

Community Standards

• Be respectful to other members
• No hate speech, harassment, discrimination
• No spam, self-promotion, link dropping
• No explicit or inappropriate content
• No misinformation or false claims

User-Generated Content (UGC) Policy

By posting content featuring our products:

• Grant perpetual, royalty-free repost license
• Right to use on social media and website
• Right to modify, edit, or crop
• Credit your account when reposted

Opt-Out

• Add "#norepublish" to your post
• Email: partner@aceofheartsla.com
• Request removal anytime

Email Marketing

• Opt-in for drops, promotions, exclusive discounts
• No auto-enrollment
• Unsubscribe anytime via link in emails

SMS Marketing

• Explicit opt-in required
• Message and data rates apply
• Reply "STOP" to unsubscribe
• Max 2-3 messages per week

Reviews & Testimonials

We welcome honest reviews. We don't censor negative reviews but reserve right to remove fraudulent ones. Incentivized reviews require disclosure.

Partnerships & Affiliates

Influencer Collaboration

Work with creators, influencers, content creators across all platforms.

FTC Disclosure Requirement

Affiliate Program

Program Details

• Commission: 10% of total order value
• Cookie Duration: 30-day tracking
• Minimum Payout: $50 (PayPal or bank transfer)
• Payment: Monthly

Requirements

• Minimum 100 engaged followers
• Content relevant to brand
• FTC compliance required
• No bidding on brand name keywords

Brand Partnership & Licensing

Email: partner@aceofheartsla.com | Phone: (424) 209-2903

Collaboration Types

• Co-branded products
• Limited edition collaborations
• Wholesale partnerships
• Licensing agreements

Creator Program

• Early access to drops
• Exclusive discount codes
• Featured on brand channels
• Sponsored opportunities

Apply: partner@aceofheartsla.com

Help & Support

Contact Channels

Mailing Address

Mailing: 3315 San Felipe Rd Ste 49, San Jose, CA 95135
Principal: 2108 N St Ste N, Sacramento, CA 95816

FAQs

Processing & Shipping

Processing time? 3-5 business days (M-F, excluding holidays)

Track order? Tracking sent via email once shipped

Package doesn't arrive? Contact carrier directly. Risk transfers at carrier pickup

Returns & Refunds

Return items? NO. All sales final

Get refund? NO. All sales absolutely final

Orders

Cancel order? Only before shipment (within 24 hours). Email help@aceofheartsla.com with "CANCEL"

Update address? Email help@aceofheartsla.com BEFORE shipment. Cannot change after shipped

International

Ship internationally? Yes, but you pay customs duties. No refunds for delays

International timeframe? 10-30 days depending on location and customs

Foundation - Information

Ace of Hearts Foundation

Foundation operated separately from retail operations.

Foundation Disclaimer

No Binding Commitments

• No obligation to donate to specific causes
• No guarantee of annual giving
• No predetermined amounts
• No committed timelines

Discretionary Operations

• May pause or suspend operations
• Donation amounts determined annually
• Causes/charities may change
• No legal obligation to fund

No Implied Relationships

Donations do NOT create partnership, affiliation, or ongoing commitment.

Donation Information

Email: foundation@aceofheartsla.com

Important

• NOT a registered 501(c)(3) nonprofit
• Donations NOT tax-deductible
• Donations non-refundable

Donor Privacy

• Information kept confidential
• Used for donation fulfillment only
• Deleted on request (CCPA right to delete)