Frequently Asked Questions
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Orders are processed within 3–5 business days unless otherwise stated on the product page. Processing time does not include carrier transit time. See Shipping Policy.
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Orders are processed quickly. Once an order is placed, modifications or cancellations cannot be guaranteed. Contact help@aceofheartsla.com immediately if a change is needed.
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Tracking information will be sent to the email address provided at checkout once your order ships.
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All sales are final unless otherwise stated. Due to limited releases, we do not offer returns for sizing issues or change of mind. See Returns Policy.
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Contact orders@aceofheartsla.com within 48 hours of delivery with your order number and photo evidence. Approved claims are handled at our discretion.
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No restocks are guaranteed. Releases are limited and structured.
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Sizing details are listed on each product page. Please review measurements carefully before purchasing.
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What payment methods do you accept?
We accept major credit cards and any additional payment options displayed at checkout.
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All payments are processed through secure third-party providers. We do not store full credit card numbers.
SHIPPING FAQs
Shipping Information
How long does shipping take?
Processing takes 3–5 business days unless otherwise stated. Delivery time depends on the carrier and destination.
Do you ship internationally?
International shipping availability is shown at checkout. Customers are responsible for customs duties, taxes, and import fees.
What if my package is marked delivered but I don’t have it?
Please contact the carrier first to initiate a claim. We are not responsible for packages marked delivered.
Who is responsible once the package ships?
Risk transfers to the customer once the order is delivered to the carrier.
What happens if I entered the wrong address?
Customers are responsible for accurate shipping details. If an order is returned due to incorrect address, reshipping costs will apply.